Frequently Asked Questions
General
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CueThink can be accessed through a web browser on all types of devices, including iPads, ChromeBooks, laptops and desktops. Students can switch between devices to seamlessly continue their work.
Use Google Chrome, Firefox or Safari 11+ to bookmark and access CueThink via app.cuethink.com or the login button on cuethink.com.
There are several websites and emails that are utilized by CueThink and the following sites need to be added to your domain’s whitelist. Check with your school’s technical support team.
app.cuethink.com
api.cuethink.com
file.cuethink.com
media.cuethink.com
www.cuethink.com
cuethink.com
maxcdn.bootstrapcdn.com
cdnjs.cloudflare.com
use.fontawesome.com
cdn.jsdelivr.net
ajax.googleapis.com
docs.google.com
www.wiris.net
*.clever.com
*.google.com
@cuethink.com
@cuethink.intercom-mail.com
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CueThink works on both touch and non-touch devices. However, there might be a slight learning curve for non-touch device users. When students draw out their solution on the whiteboard of the Solve phase, some tools like the pen, are easier to use on touch screen devices. Use these Solve Phase Tools tips to support students in choosing tools based on the device they are using.
In the other phases of CueThink, students need to enter text to solve a problem. Younger students might need speech-to-text to help them do so. View the FAQ in the Troubleshooting section > Are there accessibility options to support students with typing.
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If you have any questions, concerns, or feedback, use the in-app help icon in the bottom right corner of every Educator Mode screen, or email us at support@cuethink.com and we'll get back to you as soon as possible.
Accounts & Classes
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To sign up for an account, go to https://app.cuethink.com/#/register/educator. Use the Google or Clever button at the top, or, fill out the information on the page.
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Students can register their own accounts and join your CueThink class, or, you can create student accounts. This video walks you through the steps.
We recommend students register their own accounts to save you time. Depending on whether your students will be using Google SSO, Clever SSO, or neither, they should follow the steps outlined in the Accounts and Classes section above. Use our Student Registration Poster to help simplify the steps! Students enter a class invitation code you provide them with in order to join your class.
Alternatively, if all your students are new to CueThink, you can import a class roster using a .csv file. Go to Roster > Classes in Educator Mode and select the import Roster feature in the upper right corner. Download our template to make sure you have the correct fields. If you forget a student, select the “New Student” button to add a student to a class."
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Yes, students are able to join multiple classes and switch between those classes in the student dashboard and gallery.
To enroll students in multiple classes: Create an additional classes, if needed.
Once you have created additional classes, tell your students select the Settings wheel to go to their Settings Page.
On the right side of the Settings Page, it says Class Codes. Tell students to enter the class code(s) in one of the blank spaces under New Class.
If there are no more blank classes, have students select the blue “+ Add another class code” link at the bottom to add more blank spaces....[continues to explain how to switch between classes in student dashboard and gallery
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Some teachers use CueThink for Math and another content area related to STEM. If you teach the same group of students as another colleague, but different content, we recommend each teacher creates their own CueThink class. Then, have students join both classes by entering class codes in their Settings page. This way, students will only have one CueThink account and access to assignments from both classes. See the FAQ listed above for steps on how students can join multiple classes.
Data Analysis Tools
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Access to the Data Analysis Tools is an add-on that users may purchase. The Data Analysis tools allow educators to analyze student work to inform their instruction using rich rubrics, interactive tools, and actionable data. Using Data Analysis tools, educators better understand student thinking and are able to more successfully differentiate and personalize instruction, thus improving students' problem-solving skills and math communication.
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Yes, definitely! Users with access to Data Analysis Tools can share any original work with another teacher who also has access to the Data Analysis Tools. All you need is the teacher’s username or email address.
When you are creating a new problem that is original work, in Step 3 - Review and Submit, check the “Share with specific educators” box. A popup will open where you can enter either their CueThink username or their email address. Anyone you share a problem with will appear under a list of recent contacts. Once you share and complete the problem, it will appear in the Problem Bank under “My Problems” for you and “Shared Problems” for colleagues you shared the problem with.
If you would like to share a problem you have already created, select “Edit” in the Details pane and go to Step 3 - Review and Submit and check the “Share with specific educators” box."
Implementation Tips
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CueThink best promotes problem-solving and peer-to-peer learning when using a problem that can be solved using a variety of strategies or has multiple possible solutions. These types of problems encourage students to evaluate different strategies and provides deeper peer-to-peer learning, while broadening students’ repertoire of strategies.
When using problems from a curriculum, removing the question will turn it into a scenario. Scenarios are more open and allow students to wonder about the situation and create their own questions to pursue.
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Less is more! Solving a rich and rigorous problem using the four-phase structure will take students 40-60 minutes to create their Thinklet and annotate peers’ Thinklets. When teachers over-assign problems, students’ Thinklets tend to have partially incomplete or blank phases. Thus, we recommend assigning one problem every 1-3 weeks.
Troubleshooting
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Please make sure that the microphone is enabled for CueThink app. When you first enter the Solve phase, an access microphone popup is displayed -- make sure you select “OK”. Emphasize to students the importance of this step to prevent audio recording issues. If you are still experiencing problems, please follow the instructions in this document based on the platform you are using.
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Sometimes using a headset/Air Pods or issues with your device’s microphone, poor network performance, lack of memory on the device, or high CPU usage can cause a robotic sounding recording. Here are some troubleshooting steps:
1. Test your device’s microphone by recording in a different app or using https://www.speakpipe.com/voice-recorder. If your recording also sounds robotic, it is most likely your device’s microphone that is not working properly.
2. Try recording in CueThink without a headset/Air Pods.
3. Close out of all other applications and try recording in CueThink.
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If the app is running slowly, please check your network settings or contact your network administrator.
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Try the following:
1. Make sure the students who cannot see the assigned problems are in the correct class (same class code as others who can see them).
2. Check the due date for the assigned problem in the Educator Mode. If it is past the due date, change the due date to a later period or have the student go into their Overdue Problems.
3. Check whether you have assigned the problems to the entire class or just specific students in the Assigned Work page.
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If you notice objects are not appearing where you click your mouse, enter full screen mode before you enter the four phases of a Thinklet. In Google Chrome or Firefox’s web browser menu bar, select View > Enter Full Screen.
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To enable text-to-speech in Google Chrome:
Students can highlight text and then navigate to Edit > Speech > Start Speaking in the browser menu.
To enable dictation in Google Chrome:
Navigate to Edit > Start Dictation in the browser menu.
Additional accessibility options:
If you are using Chrome on a Mac or PC, search the Chrome Web Store for accessibility extensions to fit your needs. Below are example extensions CueThink teachers have used that are free to install from the Chrome Web Store:
Speech to Text:
Speech Recognition Anywhere: users need to keep this extension open in a separate tab, then navigate into CueThink.
Text to Speech:
SpeakIt: make sure to adjust the settings page so students do not see a donations ad.
If you are using a Chromebook, go to Settings, scroll down to the bottom and select “Show advanced settings”, then look in the Accessibility section for features you can enable.
If you are using Safari on a Mac, refer to Apple’s page on Accessibility.
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Check that the microphone is enabled on the device the student used to create the recording. Please follow the instructions in this document based on the platform you are using.
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Enable your web browser to run JavaScript on the CueThink site.
In Chrome:
You should see a red X icon in the Chrome address bar. Click the red X and then click ""always allow JavaScript on app.cuethink.com."" Refresh the page and JavaScript will then be enabled.
If you do not see the red X icon, follow these steps:
To the right of the address bar, click the icon with 3 stacked horizontal lines and select Settings from the list.
At the bottom of the page, click the Show advanced settings… link.
Under the Privacy section, click the Content settings… button.
Under the JavaScript heading, select the Allow all sites to run JavaScript radio button.
Finally, refresh your browser.
In Firefox:
Open a new Firefox browser window or tab.
Copy the following then paste it into the Firefox address bar: about:config
Hit the Enter key.
On the following page, click the button: ""I'll be careful, I promise!""
Scroll down or enter “javascript” in the search bar to find the javascript.enabled row under the Value heading.
Double-click anywhere within the javascript.enabled row to toggle the value from ""False"" to ""True"".
Finally, refresh your browser.
One other thing to check if enabling JavaScript doesn’t fix the problem - there are several websites that are utilized by CueThink and the following sites need to be added to your domain’s whitelist. Check with your school’s technical support team.
app.cuethink.com
api.cuethink.com
file.cuethink.com
media.cuethink.com
discourse.coverq.com
www.cuethink.com
cuethink.com
162507311663-nltcit8lapkb55jse9u1vfrvuk6eofi4.apps.googleusercontent.com
maxcdn.bootstrapcdn.com
cdnjs.cloudflare.com
use.fontawesome.com
cdn.jsdelivr.net
ajax.googleapis.com
docs.google.com
file.coverq.com
www.wiris.net
*.clever.com
*.google.com